Professional Summary

Early‑career product and analysis candidate with experience supporting product managers at Northwestern Mutual and using Heap and Disqo to inform feature decisions. Strength in cross‑functional collaboration, with a proof point of co‑leading engineering and design meetings during an advisor‑onboarding initiative.

Education

Milwaukee School of Engineering — B.S. in User Experience (Expected May 2027) GPA: 3.79

Experience

Northwestern Mutual — Digital Product & Business Analysis Intern (May 2025 – August 2025)

·        Collaborated with Product Managers on the design of an advisor‑driven onboarding experience.

·        Co‑led cross‑functional meetings with engineering and design teams.

·        Conducted research using Disqo and applied Heap analytics to inform prioritization and user flows.

·        Supported product documentation and requirements clarification to improve user‑story readiness.

The Mecca — Lead Server (August 2023 – Present)

·        Delivering customer service by assessing needs and resolving concerns.

·        Train and lead front‑of‑house staff to maintain service standards.

·        Adapt to shifting operational demands to ensure consistent experience.

Northwestern Mutual — Technology Customer Success Intern (May 2024 – August 2024)

·        Monitored CRM and enterprise data to identify patterns and support data‑driven decisions.

·        Resolved client and financial‑representative issues via phone and ticket systems.

·        Built internal databases that reduced resolution time from days to minutes.

·        Provided SQL queries and data visualizations to engineering teams to support debugging and platform analysis.

Kapur & Associates — Pre‑Designer Intern (May 2023 – August 2023)

·        Supported infrastructure design projects through technical planning, documentation, and blueprint development for gas and electric utilities.

·        Assisted engineers with drafting and software tools within structured workflows.

·        Trained incoming staff on proprietary tools.

Skills

Tools: Adobe XD, SQL, Power BI, Website Building

Skills: User Experience (UX), Customer Experience, Computer Programming, Bilingual Communication, Prioritization, Team Leadership & Management, Training & Onboarding, Time Management

Other Experiences

Havenwoods State Forest (May 2024 - February 2025)

·        Designed interactive art projects and nature-themed games for K4–4th grade MPS students for their field trips.