Education

Milwaukee School of Engineering

  • B.S User Experience

  • GPA: 3.79

  • Expected Graduation: May 2027

Ronald Wilson Reagan High School

  • H.S Diploma (International Baccalaureate Information Technology Career Pathway)

  • GPA: 4.5

  • Graduation: May 2023

Skills

  • Customer Service

  • Computer Programming

  • User Experience

  • Bilingual

  • Adobe XD

  • Prioritization

  • Managing Team

  • Training

  • Time Management

  • Website Building

  • SQL

  • Power BI

Community Outreach

Volunteer at Voces De La Frontera (February 2018 - February 2019)

  • Helped organize and lead protests

  • Advocated for social justice for the Latin community

  • Provided administrative support, including answering phone calls, responding to emails, and promoting community support

Volunteer at Havenwoods State Forest (May 2024- February 2025)

  • Designed interactive art projects and nature-themed games for K4–4th grade MPS students for their field trips

  • Guided educational nature tours throughout the forest, teaching students about environmental stewardship and sustainability.

Professional Experience

Lead Server at The Mecca Sports Bar and Grill (August 2023 - Present)

  • Deliver high-quality service by actively listening to customer needs and ensuring a positive dining experience.

  • Resolved customer concerns efficiently and empathetically, demonstrating strong conflict-resolution and communication skills.

  • Lead front-of-house team members to maintain smooth operations, while mentoring and training new staff to uphold service standards.

Digital Product and Business Analysis Intern at Northwestern Mutual (May 2024 - August 2024)

  • Collaborated closely with product managers to design an advisor-driven onboarding experience for Northwestern Mutual’s client website—balancing user needs with business goals.

  • Co-led cross-functional team meetings, aligning engineering and design stakeholders to ensure consistent, functional, and user-centered product outcomes.

  • Conducted user research using Disqo surveys and leveraged Heap analytics to guide data-driven decisions throughout the design cycle

Technology Customer Success Intern at Northwestern Mutual (May 2024 - August 2024)

  • Monitored CRM systems and enterprise-level data to identify patterns and optimize customer support workflows.

  • Resolved client and financial representative concerns through phone/ticket-based communication

  • Developed internal databases—including one that tracked FR ensembles —to reduce support workload and significantly cut resolution time from days to minutes.

  • Collaborated with engineers by delivering insights, including database queries and visual data graphs, to assist in debugging and refining platform functionality.

Pre-Designer Intern at Kapur & Associates (May 2023 - August 2023)

  • Contributed to the design and execution of infrastructure projects across Wisconsin, supporting designers with detailed technical planning and documentation.

  • Collaborated with experienced designers to develop blueprints for gas and electric utility projects, gaining hands-on experience in user- and safety-focused design processes.

  • Trained incoming pre-designers on proprietary software tools, demonstrating leadership, technical fluency, and an ability to simplify complex systems.